Frequently Asked Questions (FAQs)
Got questions? We’re here to help you every step of the way
Orders & Shopping
You can easily place an order by browsing our products, adding your favourite items to the cart, and completing checkout using secure payment options.
Yes, you can request changes or cancellations within 12 hours of placing your order by contacting our support team.
Yes, you need an account to place the order. You can login using your gmail id. We have made it necessary as it helps you to track orders easily.
Payments
We accept:
- UPI
- Debit/Credit Cards
- Net Banking
- Cash on Delivery
Yes, all transactions are processed through secure and encrypted payment gateways.
Shipping & Delivery
- 3–7 business days
- Remote areas may take longer
Yes! We offer free shipping on orders above ₹999.
Once shipped, you will receive a tracking link via email, SMS or WhatsApp.
Returns & Refunds
Yes, returns are accepted within 7 days of delivery, provided the product is unused and in original condition.
Refunds are processed within 5–7 business days after approval.
Yes, we offer free replacements for damaged or incorrect items.
Products & Customisation
Yes, we use premium materials and high-quality printing to ensure long-lasting products.
Yes, selected products can be customised. Please check product details or contact us.
We strive for accuracy, but slight variations may occur due to lighting or screen differences.
Apparel & Sizing
Please refer to our size chart available on each product page.
Mugs & Care
Yes, our mugs are microwave and dishwasher safe.
Order Issues
Please contact us within 48 hours with photos. We will arrange a replacement.
We will replace it at no extra cost. Just reach out to us with your order details.
General
We are based in Kodaikanal, Tamilnadu, India.
Please send us an email at support@myluvkart.com or call us at +91 8300482877
Response time: Within 24 hours
